Refund and Cancellation Policy

Last updated: November 2, 2026

This policy explains how cancellation and refunds will work for Kindreply, the review assistant from Mosven LLC under its Mosven AI brand. Kindreply is software, so there is nothing to ship or return.

While Kindreply is in development

The waitlist is free and we do not charge you anything. This policy will apply once paid plans are available to you.

Billing

Paid plans are billed in advance each month, per location, and renew automatically until you cancel. The price shown when you sign up is the price you pay. If it ever changes, we will email you before the new price applies to you.

Cancelling

You can cancel at any time, in your account settings or by writing to hello@mosvenai.com. There are no long contracts and no cancellation fees. When you cancel, your plan stops renewing and you keep access until the end of the month you have already paid for.

Refunds

Because you keep access for the month you paid for, a monthly payment is generally not refunded once that month has started. We will refund or credit you when:

• you were charged by mistake, or charged after you cancelled; or
• a problem on our side kept you from using Kindreply for a large part of the month.

Write to us within 14 days of the charge. If you are not sure whether your case fits, write anyway and we will look at it with you. Nothing in this policy limits refund rights you have under the consumer laws where you live.

How to ask for a refund

Email hello@mosvenai.com from the address on your account, with the date of the charge and a short note about what happened. We aim to answer within three business days. Approved refunds go back to the payment method you used.

Changes to this policy

If we change this policy, we will update the date at the top. Changes do not affect a charge made before them.

Governing law

This policy is governed by the laws of the State of Wyoming, USA.

Contact

Billing, cancellation or refund questions: hello@mosvenai.com